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Shipping Policy


Pre Orders:

1. Preorder products take 15-20 working days after batch close. Order will be fulfilled by the duration above once the payment are made.

2. Arrival time might be affected due to special occasions (New Year, Christmas, Raya, CNY etc.) due to logistics and Kastam Malaysa.

3. You could request to ship separately if your order reach partially, so you could get your order in advance. This service will be charged accordingly: RM8 (WM), RM12 (EM).

4. Preorder stocks lists are unstable due to our suppliers are shipping worldwide. We will contact you if there's any out of stock issue, you could pick any other designs as replacement (in specific collection) to proceed the order.

5. All sales are final policy, no monetary refunds will be given once the orders are confirmed. However, alternative refunds might be given depends on the situation.

6. Preorder batches will be closed on every Friday 12pm. 


Ready Stock:

1. Ready Stock products take 2-7 working days after payment made. Order will be fulfilled by the duration above once the payment are made.

2. Arrival time might be affected due to special occasions (New Year, Christmas, Raya, CNY etc.) due to logistics and Kastam Malaysa.

Thankyou and have a great day!


Disclaimer: Once the payment are made (via Instagram and website), EyesMAG does not bear any responsibility if any of the following situations occur, kindly proceed if agree with the terms above.

(EyesMAG management reserves the right to change the terms and conditions without notice.) 



2023 CHINESE NEW YEAR NOTICE:

1. Last call deadline for Chinese New Year 2023 for Pre Order: 18/12/2022 11.59pm

2. Last call deadline for Chinese New Year 2023 for Ready stock: 15/1/2023 12am

3. Any orders made after the deadline will be received after Chinese New Year 2023.

4. Suppliers and logistic will be in holiday from 11/1/2023- 30/1/2023, hence the batch will be closed on 30/1/2023 for orders made after the deadline.

Cheers!
Wish you all Gong Xi Fa Chai and Happy New Year! ♥



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